Paris, France – July 8, 2024 - Alcatel-Lucent Enterprise, a leading provider of networking solutions tailored to industries, has launched its Diamond support services offering enterprises premium network support that enhances operational efficiency. Customers can now benefit from a Designated Support Engineer (DSE) who will help expedite network issues and guide them toward improved network infrastructure health and adherence to security regulations.
Fast, effective network issue resolution
Alcatel-Lucent Enterprise’s DSEs serve as customers’ advocates: they offer personalized support to address and resolve complex network issues swiftly. These senior-level specialists possess in-depth knowledge of customers' processes, operations and network history, enabling them to deliver tailored support that effectively minimizes downtime.
"Our DSEs serve as a single point of contact, ensuring priority attention and expedited resolution. With a direct line to R&D engineers, they can resolve network issues in record time. This is critical to mitigate the risks of network outages." Blandine LURIN-LEOPOLD, Business Line Manager at Alcatel-Lucent Enterprise
More reliable and secure network
Beyond addressing immediate issues, DSEs serve as trusted resources and can offer proactive guidance to maintain the overall health of our customers’ networks. Their hands-on approach minimizes disruptions and ensures seamless transitions during pre-checks and upgrades. Additionally, they can conduct knowledge transfer sessions to enhance customers' technical skills and troubleshooting capabilities.
"Diamond support empowers customers to navigate technical and security advisories. We take cybersecurity measures very seriously with the goal of delivering products and services that enhance security. The latest European NIS2 Directive impacts vital sectors like energy, transportation, government and healthcare. Our Zero Trust Network solution is an essential element for regulatory compliance and our DSEs collaborate with the customer’s IT staff to ensure their organization remains compliant and secure in the long run." Sebastien Baudribos, VP of Customer Care at Alcatel-Lucent Enterprise
Diamond Support is available for mid to large enterprises and mission-critical environments and is part of a broader offering including complementary services such as Full Coverage and Long-Term Support.